Reedham is extremely grateful for the support and enthusiasm of the wonderful people who donate and fundraise for us. We are committed to making sure that every donation is used effectively and where it is needed the most. We follow Institute of Fundraising guidance and adhere to the Code of Fundraising Practice in order to ensure that we act honestly and fairly. Here is our promise to you:
We promise to be open and transparent
- We will be clear with
you about the aims and objectives of the charity
- We promise to tell
the truth and never exaggerate
- We promise to keep
you up to date about the difference that you fundraising efforts are making
- We will be truthful
about the cost of our fundraising activities. Information can be found in our
annual reports or you can contact the Fundraising team with any specific
questions that you have
We promise to deliver our fundraising to the
highest of standards
- We will adhere to
best practice set by Industry.
- We promise to only
work with those that meet our high standards.
We promise to treat you with respect
- We will respect your
choices as to 'opt in' or 'opt out' of our fundraising communications.
- We will not place
undue pressure on you to make a gift. If you do not wish to do so or would like
to stop giving them we will respect your decision.
- We promise to
communicate with you in a way that suits you best. If we are told that you wish
to not be contacted in a certain way then we will make sure to adhere to your
- Should you no longer
wish to hear from us this is fine. Please tell us.
- We will take care
not to use any images or words that intentionally cause distress.
We promise to keep your details safe
- We will only ask for
details that are relevant to our work.
- We promise to comply
with data protection laws.
- We will never share
or sell your details to other charities or third parties for marketing
purposes. We will only share details with those working on behalf of Reedham
We promise to be accountable
- We promise to listen
and learn and you can provide feedback at any time.
If you are unhappy with anything
we have done whilst you have been fundraising then we have a complaints
procedure. We will do our best to resolve the issue.