At Reedham Children’s Trust we are dedicated to delivering exemplary and quality services.  Our vital work can transform the lives of vulnerable children.

We openly welcome feedback and complaints, and actively encourage you to contact us with your positive or negative feedback.  Complaints are especially important to us as they may help us to see where our procedures or activities might be improved. We will keep a record of all complaints we receive to help us learn for the future.

If you have any complaints about how we handle your personal data, please contact us so we can, where possible, attempt to resolve the issue. You also have the right to lodge a complaint about any use of your information with the Information Commissioners Office, the UK data protection regulator. Where you have a complaint about the way in which we have used your personal information in our fundraising, you can also complain to the Fundraising Regulator.

You can get in touch with us in a variety of ways

Call us on 020 86601461, Tuesday to Thursday, 9am-5pm

You can email us

Or you can write to us at: 

Reedham Children’s Trust
23 Old Lodge Lane
Purley CR8 4DJ

Please provide your name, address and contact telephone number in your correspondence.

If, for any reason, you are not happy with the resolution of your complaint, then please advise of us of why, and what you would like us to do to put things right.

Reedham Children’s Trust is committed to the highest standards in fundraising practice

If your complaint is about our fundraising work or activities and you are not satisfied with our response, you are entitled to take it to the Fundraising Regulator, of which Reedham Children’s Trust is a member. The Fundraising Regulator ask that you do this within two months of receiving a response from us.

Contact can be made via their online complaints form; or

Fundraising Regulator
2nd Floor CAN Mezzanine Building
49-51 East Road
London N1 6AH

Tel: 0300 999 3407
Email: [email protected]fundraisingregulator.org.uk

Alternatively, if your complaint is related to another area of our work and you do not feel completely satisfied by our response then you can contact The Charity Commission:

T: 0300 066 9197
www.charity-commission.gov.uk